VirusTotal acts simply as an information aggregator, presenting antivirus results, file characterization tool outputs, URL scanning engine results, etc. VirusTotal is not responsible for false positives generated by any of the resources it uses, false positive issues should be addressed directly with the company or individual behind the product under consideration.
Please find the company on our contributors page and reach out to them.
We can, however, help you in combatting false positives. VirusTotal has built an early warning system: VirusTotal Monitor regarding false positives whereby developers can upload their software to a private store, such software gets scanned on a daily basis with the latest antivirus signatures. Whenever there is a change in the detections of any of your files, you are immediately notified in order to mitigate the false positive as soon as possible.